Refund policy

Last updated: 25 October 2026

This store is run by Thunder X Limited (company number 10882949), registered at 50 Liverpool Street, London EC2M 7PY, United Kingdom, trading as Moving Differently (“we”, “us”). If you have any question about an order, email store@movingdifferently.tv.

How our merch works

Moving Differently merch is priced as close to cost as we can make it. Everyone’s finances move differently, and the merch is meant to be something people can actually afford rather than a way to make money. To keep prices low, every item is made to order on demand by our print partner, Printify, and its production partners. Where possible it is printed in or near your region. Nothing is printed until you order it, and we don’t hold stock.

This policy explains what happens if something goes wrong. Nothing in it affects your legal rights as a consumer. That includes your rights under the UK Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and, if you live in the EU, your local consumer law.

Damaged, faulty, misprinted or wrong items

If your item arrives damaged, faulty or misprinted, or isn’t what you ordered, we’ll replace it or give you a full refund (including the original delivery charge) at no cost to you.

Email store@movingdifferently.tv with your order number and a clear photo of the problem (and of the label or packaging if it helps).
Please contact us within 30 days of delivery. That lets us arrange a reprint with our print partner quickly. If you get in touch later, we will still deal with your claim in line with your legal rights.
You don’t normally need to send a damaged or misprinted item back. If we do need it back, we’ll tell you how and cover the cost.
If you would rather have a refund than a replacement, say so and we’ll refund you.

Lost or late parcels

If your tracking hasn’t updated for a long time or your parcel hasn’t arrived within the estimated delivery time, email us with your order number and we’ll chase it. If a parcel is confirmed lost in transit, we’ll send a replacement or give you a refund. If an order comes back to us because the delivery address was incomplete or wrong, we can send it again, but the new delivery charge will be payable.

Change of mind, wrong size and cancellations

Because each item is printed only after you order it, please check the size guide and your order details carefully before you buy.

Before production: if you want to cancel or change an order, email us as soon as possible. If production hasn’t started yet, we’ll cancel it and refund you in full.
After delivery (UK and EU customers): where the law gives you a right to cancel a distance purchase within 14 days of delivery, we will honour it. Tell us by email within 14 days of receiving your item, then send it back unused and in its original condition within 14 days of telling us. You pay the return postage unless the item is faulty. We’ll refund the item price and the standard delivery charge within 14 days of receiving the item back (or proof that you posted it). We may deduct an amount if the item has been used or handled more than needed to check it. This right does not apply to items made to your own specification or clearly personalised for you.
Customers in other countries: we can’t accept returns for change of mind or wrong size on made-to-order items, unless your local law requires us to. Faulty, damaged and misprinted items are always covered as set out above.

Before you send anything back, please email us first so we can give you the correct return address. Items sent back without contacting us may not reach the right place.

Refunds

Refunds are made to your original payment method once approved, normally within 14 days. Your bank or card provider may take a few extra days to show the money in your account. Prices are charged in GBP, so if your card is in another currency the amount you get back may differ slightly because of exchange rates or your bank’s fees.

Import duties and taxes

Prices include UK VAT. If you live outside the UK and the EU, your local customs office may charge import duties, taxes or handling fees when your order arrives. These are your responsibility and we can’t refund them if you refuse delivery. Contact your local customs office if you’re unsure.